Building a joint vision about future mode of operation

Logistics management for a Retailer

The Retailer in this reference is one of Europe’s leading commerce companies for Consumer Electronics. In 2016 they had more than 1.000 stores in various countries of which dozens of stores and an on-line store in The Netherlands.

The Retailer wants to centralize the logistics management and warehousing. The intent is to simplify the goods flows and move the logistics out of the store. At the same time, the Retailer wants to keep the responsibility of the stock-risk with the stores, as they are the buying entities.

Before this change will be implemented, the Retailer wants to investigate the impact of this change on their processes and their IT-systems. In addition the Retailer wants to have a roadmap from current to future mode of operation.

Business architecture for realizing future mode of operation

CognitionConcept uses a Business architecture as foundation to support the future mode of operation of an organization. IT-components should be a reflection of the business organization & architecture and adopting the same separation of concerns. Only when IT is aligned with the business and not the other way around, business changes will be easy adaptable and will require less translation. Translation is expensive and can cause the loose of ownership, separation of (business) concerns or effect other business starting points.

CognitionConcept charted the current process and IT-systems by using Archimate in order to have a shared starting point of the actual situation and later on to define the roadmap to the new situation. Subsequently the main representatives were interviewed in order to collect their ideas and requirements about the ideal logistics management and warehousing functions. The various alternatives were discussed in feedback sessions resulting in a joint vision about the Retailer’s future mode of operation. Additionally solution alternatives for changing the process and IT-landscape were defined, each with a clear roadmap for realizing the defined future mode of operation.